>> Good afternoon everybody, this is Ray Cebula from Cornell University's Yang-Tan Institute and I want to welcome you to today's WISE event, our work incentives seminar event. We have a very unique and important topic today. Lot so folks are interested in. We're going to talk today about working from home. What are the benefits? Is it easy to find a job working from home? And what might some of the challenges be. We've got some great presenters today and actually most of us who are talking to you today are working from home. So we have a lot of expertise on the subject. Let's get through some of the business for today though. We are on a webinar platform and you've been connected to today's webinar by your computer and your speakers. If for any reason you have any problems, it seems like it's a nice day here in the Boston area, but if you have issues with weather, with your connections, you can also access us by calling in and today's toll free number 855-749-4750. You'll be promoted for an access code and the access code is 643495996 and that will let you listen along to the presentation. You did receive the PowerPoint presentation in accessible PDF and text with the URL link that you received confirming your attendance today. So you should have all of the information we're going to show you and you can follow along with that if you were able to print it out. Accessibility for our webinars is a very, very important thing to all of us. We want as many people as possible to be able to participate and benefit from our seminars so we want you to let us know if you have any issues with today's presentation. If you know of a solution to your issue it's just as important to tell us what you know so we can either test out your solutions and make sure they work for everybody or potentially move to a new program to make this a better experience for as many people as possible. So we do seriously want to hear about any issues you might have with today's session. Real time captioning is provided during the webinar and it's in the media viewer in the lower right hand corner of your screen. If you need to make that larger, you can make it larger just by expanding that corner of your screen but know that you will be shrinking everything else on the screen. If you don't need it, don't open it and you'll see the slides much larger. The closed captioning link for today is right on that slide http://www.edi.cornell.edu/ captions.cfm?activity_id=5108. We are going to be taking questions today and as I said if you are increasing the size of that media viewer you may be shrinking the Q and A box which I will explain to you later. So if you do want to ask a question you might have to shrink that media box while you're asking that question and then get it back up there. Today's presentation our transcript and our audio recording will be available in about two weeks on our website so if someone you know should be listening to this and can't be with us today, they can listen to it or if you want to review something you can listen to it again and that can be found at www.edi.cornell.edu/ m-wise-webinars.cfm. We do have a question and answer period always scheduled at the end of the session. But how we do this is a little less formal than that. When you do post a question in the Q and A box it will appear on Jamie's desktop and she's going to select questions that pertain to the largest number of people, because we're not going to be able to answer everybody's questions. We've got several hundred people on line already and more expected. We will make sure you get information as to where you can get answers to your questions. So post those in the box, Jamie will then forward them to me and I will interrupt our speakers if it's right on point for that moment or ask them when they're finished with their section. You can use that Q and A box as I said. You can use the chat box although I don't prefer you do that because that's the way most of our presenters are going to be communicating. Or if you choose to email, you can email your questions to webinar@choosework.net. If after we hang up and you think of a question, you can email you questions to support@choosework.net and we'll get answers to your questions to you. Now the panel that you see on the right hand side of the screen is the webinar panel. The important thing for you is the Q and A box and you'll see that there's an arrow head next to Q and A. If you click on that arrowhead it's going to open up the box and you'll be typing in on the bottom panel and there's a send button next to that bottom panel on the right hand corner of the screen, lower right hand corner. Hit send and that will get your question to Jamie. And as I said, we're taking the most general questions because this really isn't the appropriate forum to discuss personal issues. Again, if you do need to call in and you forgot that phone number already just go up to the top of your screen, click on audio and if you open that box, audio conference is going to be there. That box is going to open up and it will say in their use phone. I will call in and today's information, the phone number, the access code will appear and you can get your phone ringing and get back in contact with us if you lose your internet connection. Now, as I said we have some great speakers, but before we tell you anything, we have questions for you. Before I introduce our speakers we have five quick polling questions and these we use to help us figure out who's listening and how many people are listening and what you want to know so we can get in touch with other people to set up different webinars or potentially create new ones if we need to. We've done that before as well. So the first one is how did you learn about today's national WISE event? Was it through email, Facebook or Twitter? A website? A family or friend? A WIPPA agency a benefits planning agency or some other way? If you do check "some other way" write something in the question and answer box to let us know how you found out. [ Silence ] We'll give you a couple of seconds. [ Silence ] And this will help us focus our advertising for the next sessions. [ Silence ] We're getting close. I have my magic number that I never reveal but I know how much percentage I need. Alright, we'll close that down. You have 20 seconds. [ Silence ] 15 seconds. 10 seconds. 5 seconds. I feel like I should be blasting off. Two, one, zero. Okay. Thank you very much. Let's open the next poll. What do you hope to learn about today? The Ticket to Work, work incentives for SSI recipients, work incentives for SSDI? Employment networks? Legal protection and advocacy? Or something else? And again, if it's something else, let us know in that Q and A box. Because we've have been known to build webinars around your suggestions. [ Silence ] Okay, we're getting closer. [ Silence ] Nobody's grading you here guys. [ Silence ] There we go. Okay. We'll shut that down and we're waiting another 20 seconds. [ Silence ] Another 10. [ Silence ] Three, two, one. We'll open that third poll. These are quick and easy. What is your gender? Male or female? [ Silence ] Alright. Thank you. Got to wait 20 seconds again. [ Silence ] Every once and a while I get away without having to wait. [ Silence ] Three, two, one. And what is your age group? 18 or younger? 19 to 25? 26 to 40? 41 to 55? 56 to 65? Or 66 and older? [ Silence ] Okay, great. A lot of response to that one. [ Silence ] 10 seconds. [ Silence ] Three, two, one. And this last questions. We know that some of you are not sitting at your computers alone. And what we want to know, how many people, other than yourselves are sitting with you at your computers? This will give a real good idea about how many people are actually online with us today. And every once in a while we know it's a party going on out there and we want to participate. [ Silence ] Alright. 20 more seconds and then we'll get busy. [ Silence ] Five. [ Silence ] Alright. So we are going to start out today with Teresa Nier. She is a certified work incentives counselor with Employment Options. She's going to tell us about social security and how it can help you succeed at working from home. Talk about the Ticket to Work and some of the work incentives. So, I'm going to turn it over to Teresa and let her tell you a bit about herself and start sharing some information. So go ahead Teresa. [ Silence ] Teresa we can't hear you. You need to un-mute your phone. [ Silence ] Teresa? We need you to un-mute your phone. [ Silence ] Okay, we're having a little bit of problem with --why don't I start talking? Teresa can pick up when she can get her phone off of mute. And Mike and Jamie can work with her to get that done. I'm not going to steal any of her thunder because we have some basic -- there she is. Do I hear Teresa now? >> Can you hear me? >> Yes. The wonders of live TV. Go ahead Teresa, take it away. >> Right. Good afternoon everyone. I am so sorry. I was un-muted. Thanks Ray. Good afternoon. The first thing I'll be talking about is Social Security Disability Insurance or SSDI. Now if you're receiving SSDI that means that you have work history and earned enough credits to qualify. Many of the clients that come to us are not quite sure if they are receiving SSDI or not. If you receive your cash benefit on the second, third or fourth Wednesday of the month, then you are receiving SSDI. SSDI earnings are calculated when you work and not when you get paid. If you're concerned, you might want to pick an agency that tracks your benefits for you. Next slide please. Supplemental Security Income or SSI. If you are receiving SSI, then you have not worked a lot if any. It is always received on the first of the month unless the first falls on the weekend and if that happens, it's paid the Friday before. SSI is calculated when you get paid. And back to you Ray. >> Okay, what we have for you is a little video. And we're going to take Ben through the work incentive experience that Teresa is going to talk us through afterwards. So, Mike if you could queue up Ben's video for us. [ Silence ] >> Independence. Fulfillment. Community involvement. These are some of the benefits that work provides. By working you can earn more income, meet new people, and learn new skills. What is the Ticket to Work Program? How can it help you? Ticket to Work is a free and voluntary program from Social Security that provides you employment support services to help you go to work while still providing access to Medicaid and or Medicare. It can help you go to work which can give you a greater sense of purpose and help you give back to your community. With time, you'll be able to replace your cash benefits with your earnings from work, putting you on the road to financial independence. With a piece of mind that your benefits will be available to you if you need them due to your disability. Meet Ben. Ben qualified for the Ticket to Work Program because he is age 18 through 64 and received Social Security Disability Insurance. If Ben received supplemental security income he would also qualify for the program. Ben wanted to work but needed to understand how work would impact his benefits, especially his health care. Ben did some research and found out that over 360,000 people with disabilities have participated in the program. After doing more research, he decided that Ticket to Work was just the ticket he needed to be successful in going to work. When Ben contacted the Ticket helpline, they talked to him about support from Social Security he could use to go to work. He [inaudible] with Social Security's Ticket to Work and work incentives, he might be able to work while keeping his Medicaid or Medicare, with a piece of mind that if he needed to stop working due to his disability there would be a fast track to restarting his benefits. With the Ticket program, Ben had a choice of service providers, employment networks, and state vocational rehabilitation agencies. He was able to select one of these service providers to work with him one-on-one to help him reach his work goals. Both could offer him specialized services and he could choose which was right for him. VR agencies work with individuals who need more significant services. The services that Ben could receive include benefits and career counseling, education, training, and job search support. EN's are private or public organizations that may help with career counseling and assistance of job placement and more. Different EN's offer different types of services, so Ben could pick an EN that's just right for him. Ben also had the option to receive services from his state VR agency and then when those services end, he could work with an EN to receive additional services that would help him find a job or keep an excising job. Ben took some time to think about his options and decided to assign his Ticket to an EN. Ben's commitment to participate in the Ticket to Work program forged a partnership between him and his service provider. They both agreed to work together and jointly developed a plan that was just for him. His plan defined his work goals and described specialized services the EN would provide or arrange for to help him meet his goals. Ben's road to employment through the Ticket program is a 2-way street. In return for assistance in getting a job, Ben pledged to Social Security he would take specific steps determined by the plan he developed with the EN with a timeframe set by social security to work at a specified earning level or complete certain educational or training requirements. Taking the agreed upon steps for employment within the timeframe set by Social Security is called making timely progress. By taking these steps, Ben was able to fully take advantage of the supports and protection the Ticket to Work program provided. You can be like Ben. The Ticket to Work program is here to help you become and stay employed. Meet new people and gain fulfillment and financial independence. We know it's a big step, but there is so much help for you all along the way. The ticket program offers many tools and resources to help you learn about starting your journey to financial independence. Are you ready to work? Call the Ticket to Work help line, at 1-866-968-7842. For TTY call 1-866-833-2967 to talk to one our knowledgeable representatives or visit www.social security.gov/work to learn more. Good luck on your journey to financial independence. We are ready to help you on your way. [ Music ] [ Silence ] >> Okay. >> Okay. Thank you Mike. And we are going to turn this back to Teresa to talk to us a little bit more detail about what Ben was going through while he was making that transition. So go ahead, take it away Teresa. >>Thank you Ray. Let's talk about the Ticket to Work program. It's established in 2002 and went through some regulation changes in 2008 that are still in place today. What is the Ticket to Work program? Well it's one of the best work incentives out there. I truly believe in it. It allows the ticket holder to work and not lose their disability. The program works differently for both SSI and SSDI. For SSI you have a two for one after a couple exclusions and cutting your gross countable income in half. Social Security will take a dollar for every two dollars earned. Another bonus for SSI would be, being able to keep you Medicaid even when you meet or go beyond the break even point to qualify. Social Security should automatically place you in one of the 1619B status. This allows you to earn more and some states as high as $50,000 a year. And you keep your Medicaid. I know, what you are thinking, it's too good to be true, but it's the truth. Now for SSDI, it's slightly different. You do get a nine month trial work period that allows you to have unlimited earnings without any changes to your disability. The trial work period does not have to run consecutively. But the nine months must be within a 60-month period. It's exactly what it states, a trial. To see if you are healthy enough to return to work. Taking the next step provided you're healthy enough to return to work is deciding which is best is suited for you. A local EN or employment network will give you face to face interaction and for those that need a little bit of hand holding that might be best suited for you. Then there are virtual EN's like us Employment Options. We communicate mostly by phone and internet and you would need to be a little more on the independent side of things. Then there are state BR's and one stops that provide everything and EN would plus retrain you for a new career. Hopefully the EN's that you choose will make you transition back to work smooth and an exciting journey. You're the only one that can decide if work is the right choice for you. Don't worry about long-term employment at this stage and if you don't succeed the first time, try gain. The Ticket to Work program supports career development for beneficiaries who are between the ages of 18 and 64 and if you're just turning 18 make sure you're tagged as an adult to make sure you have an active ticket. It is free and absolutely voluntary. And now let's talk about work incentives. The Ticket is the best one out there hands down. Social Security has several work incentives to make working from home easier for you. Some work incentives are designed to get money, save money and help with other expenses. The next one will be PASS is a plan to achieve self support and is for SSI recipients only. In a little bit we'll discuss impairment related work expenses for both SSI and SSDI. Plan to achieve self support or better known as PASS. If you receive SSI or become eligible for it, you could benefit for a PASS plan. PASS allows you to set aside other income besides you SSI for specified period of time so that you may pursue work goals. When Social Security figures your SSI payment, they do not count the income that you set aside for your PASS plan. A PASS can help you pay for business equipment, transportation, or other goods and services related to your work goals. Working from home you may need a desk or chair and the PASS can help you with that. PASS is a great work incentive. Who can help with PASS? An employment network can, a state VR agency, a social worker or a benefit counselor. A PASS must be in writing and designed specifically for you. Identify specific work goals that you are capable of achieving in a specified time frame for reaching your goal. Social Security or the agency that helps you write a plan will not be the one setting the money aside. You are solely responsible for saving the money. The PASS is a work incentive to take very seriously. Before you can set up a PASS plan you must show your income you receive other than SSI and how that income will be used to reach your work goals and be approved and reviewed periodically. Now let's move to another work incentive. Impairment related work expenses or IRWE's. These work incentives are both for SSI and SSDI. SSI work incentives can be implemented at the beginning of the Ticket to Work program and for SSDI they begin the month following the trial work period. Remember the trial work period has unlimited earning capability. As a benefits counselor for Employment Options I let ticket holders know when the IRWE's can begin. I start by asking them to set an appointment with their local Social Security office and then gather receipt from their doctors, their pharmacy or therapy. No need to get receipts during the trial work period. It needs to be the month following your trial work period. IRWE's need to be preapproved by Social Security. Any approved IRWE's are deducted from your gross accountable income. Examples of IRWE's are out of pocket expenses related to your disability and your job, co-pays, prescription costs, therapy, and even transportation costs. Now I'm not saying your car payment, but your mileage to and from your appointments or if you need to take the subway or the train to and from appointments, that would be considered an IRWE's. We have a ticket holder that takes the train to therapy twice a week, so both train costs and therapy costs were both approved IRWE's. She could deduct from her gross accountable income. >> Teresa, I have a question for you. >> Okay. >> And it seems to be timely on that particular or what you just mentioned. If somebody needs therapy anyway, why would it be considered an IRWE? Wouldn't they have that expense without working? >> Not necessarily. If it's something to do with their disability related to their disability and they need therapy for, mental or physical therapy, it can be an IRWE. But it has to be job related and disability related. >> Okay. >> Does that make sense to you? >> Yes it does. >> Okay. SGA or substantial gainful activity comes into play once your trial work period is over, Social Security will look at countable gross earnings and see if your work can be considered as substantial gainful activity. Social Security allows you to keep your full cash benefits, as long as the work you're doing is not considered SGA. To help decide with earning would be at SGA levels, Social Security uses a dollar figure as a guideline. In 2015 the SGA guideline is $1,090 per month and for blind SGA 2015 is $1,820. Now SGA amount normally goes up every year and remember that SSDI earnings are calculated when you earn it and not when you get paid. You do need to understand that SGA is far more than just a number or dollar amount of monthly gross earning. During an SGA determination, Social Security considers many different things such as the value of your work, how long you are able to earn more than the SGA level and whether or not special incentives can be used to lower the amount of earned income that count each month. Let's review impairment related work expenses. Social Security will deduct the cost of earnings from your gross accountable income. The item and service enables you to work. You need the item or service because of mental or physical impairment. You pay out of pocket for the item or service and are not reimbursed by another source, such as Medicaid, Medicare and or insurance and the cost is reasonable. An example is we have a client that spends about $200 out of pocket each month for her prescriptions and takes the bus to the doctor at the cost of $1.50 each way. Social Security has approved both expenses and both are now being deducted from gross countable income. Thank you and now back to you Ray. >> Okay. Thank you very much Terry and we will get questions with Teresa. I'm sorry, I'm being familiar. We'll get questions. >> That's okay. >> To you as they come in. Right now we're going to move to a team and we have with us Paula Vieillet, and Lisa Seeley and they're going to talk to us about factors to consider about when you are working at home, working from home, what you need to succeed and this is a big one for lots of us who work at home, working at home on the job. Little bit hard sometimes to focus when you're working at home. So take it away you two. >> Hi, my name is Paula Vieillet I'm President of Employment Options and as Teresa mentioned we are an entirely virtual employment network which means that everybody in Employment Options works from home. And we communicate with our clients via email, and internet, and over the phone. So, a virtually in is most appropriate for people who have the skills to communicate by phone and they don't need a whole lot of extra help with filling out applications that they are physically able to do that themselves. We've been in business since 1993 and we have been a Ticket to Work provider since the very beginning of the Ticket to Work program in 2002. So it is a success. We love Ticket to Work. It helps so many people go back to work. In fact, lest year we helped more than 400 people go back to work and we're very proud of that and many of them are still working and many of them are working from home. So, why choose to work from home? Well working from home may be right for you if you want to meet your work goals. And have a less stressful work environment. Lisa do you want to talk a little bit about that. [ Silence ] Maybe she is un-muted. [ Silence ] Well, I'll talk until Lisa gets on board. So, what is a less stressful work environment? For many people, it's stressful just to get up, to get dressed, to drive to work or take a bus to work. They may have physical difficulties physical impairments that make it difficult to do those activities of daily living. It may be that you have an emotional disability that makes it difficult for you to leave your home or you just are better working in an environment where you're not with a lot of people. There's a lot of reasons why people need to work from home and then there's a lot of reasons people want to work from home. One of the main reasons is you save on gas and transportation costs and you'll also save on your clothing. You won't have to go out and buy clothing to go to work. And that can be considerable, just the whole stress of getting up, driving to work, the time it takes and what's nice about the work from home is that it totally equalizes the playing field for people with disabilities. For example, Lisa, I hired Lisa it's been a while now, but for -- I didn't meet her. I never met Lisa when I hired her. She had a good voice. She had the work qualifications we were looking for and so I didn't know she was working from her bed. I didn't know if she had crutches. I didn't know if she was using an oxygen tank. I didn't hear and oxygen tank in her voice, but I couldn't see those things. So, one wonderful thing about the work from home is just the idea of equalizing the playing field for people with disabilities. Lisa, now you successfully tensioned from benefits to financial independence. Did you want to mention something about that? >> Hi. Good afternoon, I'm Lisa Seeley. Yeah, I mean, it was a big leap for me to be able to decide to go from benefits into working. And it's been a pretty smooth transition for the most part. I really enjoy working from home and it's met my definitely met my work goals and you know, I transitioned off benefits, and now I have become financially independent and I love my job. There's so many different opportunities out there to you know, research, and to be you know into. So, you know, life has been good for me. >> And there're all sorts of opportunities in different fields of work that you can access from work from home and we will talk about that in just a little bit. But there are some factors to consider when you think about working from home. And those factors are things like you must have your own home office. Need to have a space where it's quiet, where you're not being interrupted with pets. Where you're not being interrupted with family or friends coming to visit and this does happen, especially when you first start working from home. You're friends aren't used to the fact that they just can't pop over anytime they want and family might need a little bit of adjusting. Well, I'm working now. But it can be done. I'm doing it and a lot of people are working from home successfully. You will need to have a computer set up. And currently the very, very minimum computer specs that we will accept are one gigahertz processor and one gigahertz RAM. And I talked with my work from home staff yesterday and they told me they've only got a few job openings with computer specs that low. We really want two gigahertz processor and two gigahertz RAM preferably and dual core computer which sort of doubles the capacity. Now I know you all are thinking about running out and buying the latest and greatest computer. I wouldn't especially recommend that. A lot of times the companies that we work with have to upgrade their computer systems when they come out with a new Windows program and so a lot of times the companies we work with really can't accept 8.1 yet. And so sometimes people go out and buy the latest and greatest and we say well you really need to down grade in order to access a job opportunity. If you want my opinion you are better off buying, if you're not really sure if you can go back to work or not, you are better off buying an older computer, even Windows 7. But at least have two gig RAM and two gig processor. And more RAM is better. The more RAM you have the more jobs it will open you up to. You will also need, you know, a comfortable chair. I sit on an exercise ball. I tend to have back problems when I sit in a chair and I love my exercise ball. It really allows me to sit at my desk while I might not have been able to do that otherwise. You're going to have to have for most of our jobs, a land line phone and that's not a VOIP phone, that' not going through your internet. It's the old traditional land line that plug into your wall that has a cable running out of the side of your house. And I know where we live there are special rates for people who are currently on food stamps, SSI, possibly SSDI. You should check with your telephone carrier if you are going to install a land line see if there aren't any special rates for you. I think it's as low as $15.00 dollars a month, so it shouldn't hold anybody up, that land line. The other thing you are going to need is the high speed internet. And that's not Direct TV. That's not satellite. That's the cable services needs to be high speed or DSL. And if you live in a really remote area and they don't have the high speed, unfortunately you are not going to qualify. If you have very poor service, your upload and download speed may be affected and that's becoming more and more important with employers that we see, that they will do a ping test and it will test exactly how fast you are getting information from the internet. How fast you are uploading information on the internet and if you're not directly connected to your internet on the side of the wall, you can't go through a wireless router, to work from home, you have to be directly connected to the internet and sometimes this poses a problem for people. They may be sharing a house and the direct internet connection is in somebody else's room. Well you are going to have to have that room because you just absolutely cannot work through a wireless router. There's a few reasons. One you upload download speed won't be fast enough and two our companies don't permit it a lot of times because of security. They don't want the risk of anybody intercepting your information. Other things Lisa? >> Well I mean, on another note, I do have a few clients, you know, who aren't able to work at their desk so they need to sit in their recliners so they have made accommodations for themselves to be able to have, you know they get those extended wires, so they are able to plug in their laptop into the modem but have 10 or 20 feet of leeway so they are able to work from their recliners. So, you can definitely you know, make up your home office so that you are able to be hard wired into, you know, the internet. That's just -- sometimes you have to be creative with that. But, yeah for the dial up, I mean for the high speed internet, I know that most companies you need at least a 5.0 mvps download speed and a 1.5 upload speed. So that's kind of like the basic, you know, the minimum that most of these work from home companies will accept. So you really want to research your internet service providers and make sure that you know, that would be the minimum that -- and you know, the faster the better. You know, the better connection you have, you know, the easier, you know, your position and your connection with your employer will be. >> And I just want to note here that if you do decide that you would like to see if you qualify for our work from home jobs. If you got what it takes and what you need, that we do require that you apply on line through our form on line and in that form we will give you links to test your computer to see if you have the upload and download speed. We will give you instructions and help. If you don't on who to research. We'll make sure that you got the minimum requirements that these employers need. We really don't want to waste your time if we know that you don't have what you need to get hired. >> Paula? >> Yes? >> Paula, can I ask you a question? Somebody wants to know if a Mac is okay? You've been talking a lot about Word. >> Yah, we don't take Mac's. There're a couple of employers out there that hire people with Macs. Its' - it would depend upon what state they are in and what skills. But if they want to email me, I will be glad to assess their particular situation. Because every once in a while, we bend our rules and accept somebody with a Mac. >> Thank you. >> Unfortunately Mac's, I mean, they are just not common used these days. But some employers do provide equipment, so that's on special occasions as well. But yeah Mac is really not common system to use with working from home. >> Yeah, usually if it's a Mac kind of job, it's some of the web design types of jobs. People will look for Mac's. Some of the help desk jobs, but not many will allow a Mac. So it -- unfortunately it's still limited for all those Mac users out there. So I think we've covered the work from home minimum requirements of what you need in your home office. Oh, people ask me, let's talk about this. Do I need a fax? Do I need a printer? Most of our jobs don't require that. You may need access to a printer in order to print out employment verification forms, personnel forms but you don't necessarily have to have your own printer for that. You don't need to know computer skills. Let's talk little bit about computer skills. For your work from home jobs, customer service, people ask me do I need Word? Do I need PowerPoint? And most of the jobs aren't going to require a lot of that. And we can talk about that a little bit more. But, so what type of work would I be doing? Well since the last time we gave this webinar a year ago, the work at home opportunities have just exploded and we are on the cutting edge of keeping up with all of these work from home jobs. Every day I think we have ten counselors now, email each other "oh did you see this work at home job? They're looking for project managers in engineering or there're looking for project managers in healthcare." And we're finding all sorts of different types of jobs out there. Now, the jobs that we mostly help employers staff for continue to be the customer service jobs because there's a lot of customer service jobs out there. And a lot of people seem to qualify for them so we're excited about that. Lisa can you tell us about some of the current openings we have in customer service? >> Absolutely. You know, customer service is the most basic of, you know, work from home positions that we do offer. And you know we have employers you know looking for people to handle cellular wireless bills. You know people call in and have billing inquiries and you know we have customer service people that can assist with that. We also have you know various online retailers where you know, you can help people track their packages. You know, somebody has a shipping inquiry or something like that. We also have people that help place orders. I mean, there's such a wide variety of customer service. We even have companies that help, you know, people order flowers. So you could help with flower arrangements and you know different things like that. >> I think we recently filled up the QuickBooks support type of jobs. But we -- >> TurboTax. Yeah. >> Right. And we get reservations, concierges jobs. We're seeing a few chat only jobs, but they fill quickly. So really we pretty much still require that people be able to provide customer service where you can actually talk to someone because those jobs, just -- they often still require that you have some kind of verbal skills. We do see quite a lot of jobs for tech support help desk. We see tech support at all different levels from the very basic tech support to the high level tech support where you need specific experience in programming or certain languages. They tend to require more recent experience the higher up you go. A lot of times unless you have kept your skills up they do tend, you know, in the technology field get outdated fairly quickly. So, if you have high level tech skills and you may want to take some refresher courses or talk to us first and we can tell you what we're seeing out there, if we're seeing those types of jobs. My new favorite -- yeah? Did you have any specific tech support jobs we're looking for now Lisa? >> Tech support is like huge right now. I mean, that's the largest area that I think I see the positions out there you know. We have a lot of gaming tech support. So if you have a lot of video game experience or like enjoy the video game you know, area, I mean, they're hiring right now for that. They have many IT specialists. System administrators. System programmers. There're a lot of security consultant positions. You know, again, these are all upper level tech support openings. So, you know to have like the A plus certification, you know -- I'm not familiar at all with all the tech lingo, but the more certifications and experience you know, the more you would qualify for the upper level position. But, you know, we definitely have the tier one agents as well. >> Right. Some my new baby, my new work at home baby is the healthcare field. And in the healthcare field we are seeing an explosion of work from home jobs. That's said, it's pretty competitive out there still. But we are seeing work at home nursing positions, work at home billing and coding. I will mention with billing and coding, just because you went to school, that will most likely not qualify you for a work at home job. They usually like some kind of experience. We still see the medical transcription. We don't deal with that too much. I'm seeing a lot of just different kinds of -- if you have any kind of experience of setting up manage care systems, quality control, insurance industry with the new healthcare requirements, all of the major healthcare companies are expanding into work from home. One of our new companies that we are currently working with is Anthem, Blue Cross and Blue Shield and they have a diversity coordinator that's working directly with us and it's been wonderful. They do -- we'll look at our candidates and they will help track them and let us know if they are appropriate for that job or not appropriate for that job. So, and we do that also with our customer service employers. We have a lot of employers that we have a direct connection with that if they -- if we have a candidate that has applied and they haven't heard back we can usually find out why. So that's one of the major advantages with working with an employment network that has some employer connections. We are seeing sales jobs out there. There're two different kinds of sales jobs that we're seeing. We're seeing the telemarketing type of sales jobs, the outbound sales where you are just strictly telephone sales. Sometimes they are inbound. And then we're seeing the sales type positions where you'd be working from home but you would be going out into the community. You may be calling on car dealerships or window manufacturers. I don't know. But those types of sales jobs. We're still seeing those out there. And what we also see a lot of is in people who go to work for a company and then they go into work from home. So they may have to train on site in the company and after they know the job well, they have the option of working from home and I know a lot of us on the call that's kind of how we fit in. So, you may have to do that in your profession. They are going to require some onsite training. There're just all sorts of options out there. We're trying got keep up with it. And I think it's only going to increase as the year goes through. Lisa? >> Yeah, definitely more and more companies, you know, that's the latest trend is offering work from home opportunities. So it's definitely become more and more popular. >> So, what should you think about when looking for a job? Well, how long has the company been in business? If a company has just been in business for a few months, well, that's what you're getting, a company that' just been in business for a few months. It may be less stable then some other company that's more well established. Are there any fees involved? This could be a red flag. We always gets contact from people, well there's this job, if I send them a $100.00 then they'll send me a package of envelopes to stuff and I'll be making all this money. If it sounds too good to be true, don't do it. >> That's right. You shouldn't have to pay to find work. I mean, there are legitimate fees involved which, you know sometimes employers have you pay for your own background check fee, which you know, that would be legitimate. But, you know, any time an employer asks for you know a payment for you know, for whatever. I mean background fees and sometimes certification courses, those would be legitimate. Anything else you shouldn't need to pay for. >> Right. There's one company out there that's a 1099 opportunities. Let's go ahead and over to the next slide so I can talk about that. What should you think about when looking for a job? So is it a W-2 job? That's when taxes are withheld or is it a 1099 job and your taxes are not withheld. So the differences between these two jobs are enormous. Does the employer withhold income taxes or are you responsible for setting aside money to pay taxes later. The W-2 position are the positions that we staff. We don't really get involved in the self employment 1099 jobs just because of the difficulty in managing that. So we look for the W-2 positions. And usually the definition of a W-2 position is that you have set hours. So a lot of the W-2 position s are going to have set hours. And they've often almost all of our employers I think have full benefits, health insurance and benefits, and savings and -- they're just regular jobs. The 1099 jobs are the jobs where're your considered self employed and those jobs, they tend to be all over the place. I was mentioning that there is one large company that you'll see out there that has lots of different vendors and you have to pay for these certification classes to get certified to work for a certain company and training fees. And you know it is a valid -- they are valid, but you may not get the hours that you really anticipate. And it will involve keeping track of your own taxes. That's not something that we get involved with. >> Right. >> Lisa has something to say. >> 1099 positions don't offer any you know health benefits. No retirement. No health insurance, life insurance. So, you know it's easier, to become financially stable and independent, you know, working with a W-2 employer definitely. >> So, working from home, what you need to succeed. Well, you are going to need a resume. A decent resume. Resume tailored to the type of job that you're looking for. And on the resume I would suggest that you look at some of the key words in the job description. If they're requiring that you have high volume customer service, well we want to put that in your resume. If they're requiring that you know a certain record keeping system like Epic in a medical profession, then we want to make sure that's on your resume. A lot of these companies, what they do, is they will type in a key work and search their resumes for people that have certain key works in their resume, and if you don't have that, then your resume is not considered. A good thing about working with an employment network is almost all of us will help you with your resume. Some EN's don't. Some are more self directed and some EN's are more full service like Employment Options. And you may or may not need full service, so that's all very, you know, the nice thing about the Ticket to Work program, is that there is such a choice of EN's out there. And we think we're fabulous, but we're not right for everybody. We also -- the application, maybe you can talk a little bit about this Lisa and the skills. >> For basic skills what you need to be able to work from home, you definitely have to have basic computer skills. So, which would include cutting and pasting, knowing the keyboard shortcuts, the F1 thru F12. It's really important to really navigate through multiple windows, because when you do work from home, you know, your employer is going to have you have five, ten windows open at a time, and you're going to be able to toggle between them. You know, you'll have a billing window open, and then you'll have a customer comment window open. They will assess you on all of these. You definitely need to have decent typing speeds. Most work from home employers require minimum 35 words per minute. So, if you can get up to 35 words per minute, that's fantastic. It's not definitely go to, you know, there's a much of online websites for typing tutoring. And type 10 or 20 minutes a day, you know to practice and bring yourself up to that 35 words per minute minimum. Of course the faster you can type, the more opportunities you'll qualify for. So but yeah, that's the big one is the basic computer skills. You know emailing, attaching documents to email, you know, that's going to be very important to have. >> You're also going to be able to do basic trouble shooting on your computer. You're going to need to know how to download the documents and if there's a problem you'll need to update your job or clear your cookies. There are things that you really should learn how to do. And I'm just going to talk a bit about the training. A lot of people think they need training. Ok, I need to go and get computer training, computer skills training. You might, if you don't know how to turn the computer on, if you don't know how to get to the menu, if you don't know how to get online. Then you might, you might need to be in a formal program. And in those cases we'd most likely recommend that you assign your ticket to a Department of Vocational Rehabilitation or more a one stop that also has some formalized training. But most people can get away with taking on some of these online computer courses. There're a lot of free online computer courses. And lots of people can get away with -- we do have a company that we partner with that offers some virtual customer service training. It's not going to totally negate needing some customer service experience in order to get the job, but if you feel like you need a refresher, well we have a company that will offer you some online customer service training for free. Which is wonderful, wonderful. A lot of incredible resources out there. You can email info at myemploymentoptions.com for resources. And if for some reason we feel if you do apply and we interview you, and we feel that you're not quite where you need to be, we will refer you to a place that we think would be more appropriate or a place that you can get the skills that you need in order for you to be successful and work from home. >> Okay, I've got to interrupt you right away. Somebody's wanting to know what you mean when you say W-4. >> W-4? W-2. >> Okay. >> Right. >> A W-2 simply means that you would be an actual employee of that company. >> Alright. Thank you. >> Okay. So, what do you need to succeed the application process? Okay. We have the resume ready, include dates of employment, school or volunteer work and be prepared to talk about gaps in employment. So, resume it is a picture of yourself and it is the first picture that an employer will get of you. And, you know, a lot of people who are on disability have gaps in employment and worry about those gaps of employment. Well, you can work with your employment network that might have some tricks of the trade to help you fill in those gaps. You can fill in some of those gaps with some volunteer work you've been doing or if you've been in school taking a class or if you've worked helping your neighbor set of their computer system. We get creative and try to minimize your gaps a little bit just so you don't get ruled out from a gap. But a lot of employers are also understand that people with disabilities and really anybody may have a gap of employment. And then we do have some podcasts on our website. I've done a couple of different You Tubes and webinars on resumes that I think you might have it on the Social Security website too. And if you need to find out where they are you can email us. But on resumes, and how to fill in some of those gaps and we do have webinars about the application process as well. So what about the testing Lisa? >> You mean like assessment? Things like that? >> Yeah. >> Okay. Some employers you know definitely, actually all the employer will definitely have you assess on certain skills. They want to see what you're able to do. You know, so there's typing assessments, you know, so that's why I mentioned earlier definitely practice your typing to ensure that you can type at least 35 words per minute. They'll do assessments with navigating through multiple windows. They want to make sure that you're able to toggle between those windows. You will get assessed on you know, basic customer service skills. So you know, they'll have mock calls and they'll give you multiple choices, you know, like if for example you know, Mr. Smith is yelling at you on the phone, would you A hang up on them, B try to calm them down and improve the situation, C yell back at them. So, it's basic aptitude testing to see how you'd react to various situations. You know, the assessments can be short, but some can be lengthy as well, depending on the position. But you know, most of the work from home companies do assessments to see, you know, work from home you know is right for you, or you know you need to head in another direction. >> Right. So remember to tell your references that you're applying for jobs. Just a quick call to your reference, do you mind if you're a reference? Can I may I put you on a -- may I list you as a reference? Be sure to tell your references to not have them talk about you being out on disability. It's illegal for employers to ask if you have been out of work because of disability and to volunteer the information in my opinion is not the best option always. So, just let your references know, don't talk about me being out on disability, just talk about your work activity and what you can give to an employer or your dependability or whatever it is that they need. A lot of people worry about their references a lot. You don't need to worry as much as you think you need to worry. Most employers will only give dates of employment, your job title and whether or not you're eligible for rehire. All the major employers stick by that. Some of the smaller employers may talk about you a little bit more. It's not illegal to talk about you but there can be some legal implications and most employers choose to just give very minimal information. If you're really worried about a reference, you can have a friend check your references for you and that way you know for sure. And I know for a lot of people that relieves a lot of anxiety. So if that is an option for you. So we've got your resume ready. We're going to recap the computer skills what you need. You need good computer skills, internet skills, typing skills, professional phone presence. For our customer service jobs you are going to need one year of customer service experience. And that could be retail. It could be hospitality. It could be a call center. It can be a cashier. There're a lot of things that will qualify you for customer service experience. If you're bilingual we really want you. There're a lot of bilingual jobs out there. So again to recap what you need to succeed for equipment, you'll need a computer, high speed internet, a land line and a headset. I think that's the next slide. And then we'll go on to the next slide, what you need to succeed for equipment. Initially equipment may be supplied by you or your family through economic development organizations, or rehab agencies or Social Security work incentives like writing a PASS plan that Teresa had mentioned earlier. >> Okay. Can I ask you to go into that in a little more depth? How could -- because we do have a question on that. How could somebody get some assistance for some of the startup costs you mentioned, like buying a desk? Buying a chair? Buying a computer? >> Well, the fastest way is just save up a little money. Go to a pawn shop and pick up an old Windows 7 computer that's got at least 2 gigahertz in RAM and 2 gigahertz -- you can go to, I mean, you can go -- if you need a lot of modifications and a lot of equipment, you can go to your vocational rehabilitation agency. They may or may not approve your equipment. It just depends upon your state that you live in and sometimes the experience that they have with work at home jobs. But they are available for that. We haven't had much success through the economic development organizations, but maybe somebody has and can share that. But there out there you know. >> Can Teresa, can you talk a little bit about PASS in a little detail about how that would work for somebody? >> How the PASS plan would work? >> Yeah. >> Okay, you'd have to have income other than your SSI of course to set aside. They're not going to let you save SSI to give you more SSI. So you're going to have to have another income. And like I said earlier, you can go to a state vocation rehabilitation center. All states have them and several of them. An employment network could write you a PASS plan. But you have to be willing you have to have income of another source other than SSI. You have to have an employment goal. So if you're going to be working from home and you know that you need that desk or the balance ball that's $10.00 instead of an office chair that's 50, you want to save that money and in order to save it you would go to your state VR or check the employment office, employment network that you have chosen to see if they write a PASS plan. But you have to have one written and approved by Social Security before it will go into effect. >> Okay. >> Does that make sense? >> That does. That helps a great deal. You can actually use some of the benefits, or some of the working income you have to save and it won't count and save up for these things. >> Right. >> And I think you know a great idea is too actually to use them all. I think you know, if you're looking to set up a home office, and you have some resources, your family has a desk that you can use for a while there are agencies out there that might provide you with something. The VR agent and Social Security work incentives should all be used together. You know, and that sounds confusing, but when we get to other information, and particularly when we get to next month's session, that's going to deal specifically with self employment, we're going to be able to talk to you a little bit more about how you can use all of these different forms and agencies in tandem to get the biggest bang for your buck. And it's hard to do it alone, but we're not telling you to do it alone. We're telling you to get some assistance from somebody in Teresa's position or somebody who is an employment network or a VR agency or better yet how about all three of them to sit down and put a plan together for you. So we're just trying to get through some very basics today to get you interested and to get you here next month and maybe the month after that when we talk about a basic work incentive session. Okay, sorry to interrupt. Let's move on. >> Okay. So these are some of the things that you might need. The initial skills training continued training or mentoring to refine your skills. That is something that your employment network can also help you with. We follow up with you for up to six years. So that's one of the goals of the Ticket to Work program to help you get back to work and then to advance at work. That's our goal. We want you to be a success. What you need to succeed in training, you might get training from your family. I know my son is a great source of computer tricks for me. You're employer again most of our employers offer, I think in fact all of our employers, offer paid training. So you are going to get job specific training when you get hired. You can get training through the State Department of Labor, the American Job Centers. They've come up with some new training through them. There're some great things out there. Your state VR agency. Your local library. They usually have computer training programs. So if you don't know anything about computers that might be your best place to start, and as we mentioned on line. Lots of training programs on line that are free. Working from home on the job. So, yeah, so you got the job. What can you expect? Well, the first thing you're going to expect is a background check. You may want to go to the next slide. And, background checks I think all of our companies require them. And what are they looking for? Lisa, you want to go over this? She does this every day. >> Sure. Yeah, background checks I would say, yeah, all of our work from home companies do perform background checks. What they are looking for are any, you know felonies, and misdemeanors that you've had you know seven to ten years. Also they're looking for violent crimes. If you have like burglaries, you know something like that or fraud or theft you know that would definitely eliminate you from any of the work from home you know positions that we have. Working virtually, they just have to have you know full trust in you and if you have something in your background, you know they would just not pass you. They also perform credit checks. Actually some of the work from home companies. You know more and more are doing away with the credit checks just because they understand that the economy is poor these days and you know they're disqualifying people employees just because of hardships, which isn't you know, truly fare. Companies that do perform the credit check what they are looking for are charge offs. You know, liens, you know, judgments against you. Things in court. If they see four to five charge offs or you know really bad negatives on your credit report, you probably won't pass. You can have, you know that don't consider medical bills, so you know you wouldn't have to worry about that because a lot of people on disability definitely have you know medical bills and things like that. But you don't have to have perfect credit, buy any means to be able to pass these credit checks. I mean, also another reason they do credit checks to ensure that you're in good standings with their client they we're looking to place you with. So, you know, if someone's looking to place you with AT and T and whatnot you're in bad standings with AT and T, obviously they wouldn't be able to hire you until you paid off that debt. So, you know that's the main reason they do the credit checks. And the majority of our work from home companies do require drug testing. So you would need to go to the you know assigned facility you know submit the drug test, and you know if anything comes back positive, that's not what you know obviously your position would be recanted. But if you're taking prescription drugs, and you know something does come up positive all you would need is a doctor's notification, you know stating why and how much of the drug you were on and you know it should be okay. >> Now, we do get questions about the medical marijuana. Unfortunately or whatever it is not allowed even with the doctor's prescription. Even in the states where it's legal because it's still federally not legal none of the companies will allow a medical marijuana prescription. So, that will rule you out. >> And then also when you do get a job, you know working from home you're going to have new hire paperwork and you're going to get lots of new hire paperwork just because they have to verify, you know that you are who you say you are. And you know, as a vocational counselor I help people you know with their new hire paperwork every day. You know, there're a lot of you know t's to cross, I's to dot and you know I'm just here to help you sort through all of that and make sure that you submit things in a timely fashion and you know just give advice on anything you know, that you have questions on. >> Okay. Working from home on the job. And the next slide. Okay, so you've got the job what can you expect? You will most likely have a set schedule. So don't make appointments during this time. Again, to recap tell family and friends your schedule. Do not plan on taking care of children or pets during your work hours. >> Yeah, that's a big no, no. You know, if they hear any background noise in your work environment, you mean, they'll most likely terminate you, okay? For myself I have two small children so I have to always contain them and my little dog. You know, make sure that they know when mommies office door is closed you don't come in. And you definitely have to make accommodations for childcare and pet care too. >> So, have a comfortable chair, good lighting, eliminate as many outside noises as possible. The next slide. [ Silence ] This is about Lisa's story. Lisa get your Kleenex out. It's such a touching story. We are so proud of Lisa who has really succeeded in meeting the goals of the Ticket to Work program and she had - has significant disabilities that she's has to work to overcome. So I guess the film will show you the rest. >> Okay, Mike can you queue up Lisa's video for us. >> So basically Lisa wanted to support her family, but her agoraphobia prevented her from working. Using her Ticket to Work Lisa now works from home and is financially independent. >> Yee haw. [ Silence ] >> I remember when I hired Lisa she was so, she was so determined to go to work for Employment Options. She so wanted to help other people and she had some experience, but it was her winning attitude and her perseverance that helped her get hired and that can be you. >> Well, thank you. It was definitely a big leap I took, but it was worth everything. This Ticket to Work program has changed my life for the better. >> Okay, Lisa while we're waiting for that video to come up, we do have a question that somebody asked. Whoops, here it comes. I'm going to have to ask you after. >> Okay. [ Music ] [ Silence ] [ Music ] >> Lisa has grown so much in the work world and helping people. She really loves what she does with her career. She doesn't just think of it as a job. Ticket to Work was one of the best things that ever happened for her I can tell you that. >> Is there part time work? Are they -- I'm work from home vocational counselor at Employment Options. I assess people that are on SSI or SSDI return to work. I specialize in work from home placement. So, what I do I assess a client and then you know depending on their skills and there disability and things like that, I you know help them return to work in a company that is suitable for their environment. >> Lisa's work is exceptional. She is a very good counselor. She has a big heart and that would be the kind of feedback I get from clients. She tends to share her personal experiences with them. Helping other people helps you get outside of your own problems. So by helping someone else, I think that also helps her. >> It just overwhelmed me and I had to actually have home tutoring my whole senior year in high school because the anxiety was overwhelming for me. I you know wasn't able to stay at a job for a long period of time. Just the thought of going to the mall, driving, going grocery shopping, or simple everyday tasks were very difficult for me. >> I couldn't provide by myself with the profession I was in. She was like "I know I Have to do something, but I don't know what." Basically TTWP is what turned her around Social Security disability wise. She knew she has to start working. >> I felt, oh my gosh I'm going to be on SSI the rest of my life and I didn't want that. I wanted to feel productive, but I needed to find someone that had work from home opportunities, just because of my disability did not allow me to drive or you know, go out into the community. So I called the 800 number spoke with a representative there and I told them I was interested in the Ticket to Work program and I received a list of employment networks. When I first started with Ticket to Work I didn't know anything about it and when I came to Employment Options, you know Paula told me "look this is what's going to happen, you know, you're going to have nine months of where you can make as much money as you want and still have your benefits and be able to kind of test the waters to make sure that you're able to work. And keep working." Work has really boosted my self esteem. You know, I just proved to myself that I can. I can return to work and I love working. I found my passion. You know, I feel you know really productive helping other people because I know how it felt to feel lost and insecure. And Ticket to Work has really empowered me. It works. [ Music ] >> Well Lisa, I have to thank you so much for sharing your story. It's a brave thing to do and it shows people out there that yep, we can do this. We can make this happen. But the one question that I wanted to ask you that somebody asked very, very early on, when you started was you had mentioned that you were on benefits and that your life was better now that you're working. How is it better? >> Well, let me tell you, you know, being on SSDI and SSI, you know it was very anxiety ridden, just because I had such a limited income. And, you know, the SSDI and SSI benefits are nice for people that truly need them, but I knew for myself that I wanted more and I could do more. I had the ability to do something, but I just had to be able to do it in a comfortable environment for me. So not only was returning to work financially you know, good for me, it was also you know, emotionally I felt better about myself. I felt productive. My self esteem went up. It actually helped my agoraphobia, you know, being in a virtual company, you would be required to fly down to home base, which is down in Tampa Florida where Employment Options is based, so you know, I had to get on an airplane. And the first time I did it, it was a little nerve racking for me, but now I love traveling. I fly all over the place all by myself. You know, ten to fifteen years ago I would have never have thought that I would ever get on a plane all by myself and be comfortable. And now I do and I actually volunteer to go places. I love going to job fairs and you know and things like that. So not only was it financially helpful to me but you know mentally it was helpful to me. I can do almost anything II want now. You know, I still have challenges her and there, but for the most part, you know, I can go grocery shopping, you know, I have no problem going to any stores or going to the movies or anything like that. So, I love to share my story just because I want people to know that you know, this program works and it helps me grow and I'm continuing to grow you know. It's going to be five years that I have been here at Employment Options, and you know it's such a rewarding program and I definitely would not be where I am today without Ticket to Work program, so I can't thank you know the government enough for this. So. >> Okay, thank you. That was perfect Lisa. That was absolutely perfect because I believe that this is a great program too. I believe it can work. And does and has and you're a shining example of that. Alright, so let's get you ladies to your last slide so I can get some other information to these folks, because we're almost out of time. >> Right. So if you want to find out more about our company or apply for one of the jobs, please go to our website myemplopymentoptions.com. You can also phone 800-441-3114. However, if you are applying for work from home job we will be telling you, you are going to need to apply on line because we have to test your skills on the computer. You will see when you get on the website, there is a link at the upper left hand corner, apply and option one is the work from home option. We generally get back with you within a day or two. Sometimes if we have lots and lots of applications, like we may have from this webinar, then it might take us a couple more days. So be a little patient with us. We will try to get to you right away. We are also having a job fair coming up. A work from home virtual job fair. So April 22nd. You can also apply on our website, you will see it on the right hand corner to register for the webinar, and you don't have to necessarily be a client to apply or attend our webinar. Not our webinar our job fair. Sorry. And we have a lot of work from home employers that are going to be present at this job fair where you can ask them questions and learn a little bit more about their companies. We really encourage you to come on out. It's again April 22nd and it's all day long. So we look forward to seeing some of you there. >> Okay, Paula. We have a question about your specific agency. Does My Employment Options work with people that do not have benefits from Social Security? >> Unfortunately we can only serve people who receive the benefits from Social Security. However, you are most welcome to our job fair. We don't limit that to people who are receiving disability benefits. >> Okay. Thank you very much. Alright and let's get through some more information real quick. We have some other resources for you. We've had a very, very active crowd today and we had a lot of information to get through. I want to at least give a heads up to our next webinar which is in a month. And it is going to deal with self employment at home. Some of your questions were about self employment and working at home. So, we're going to focus on that next month. So for those of you who have asked questions about getting jobs in the community, most of our webinars focus on that. So, you just happen to pick one where we focused on a specific topic. But we do have general I want a job webinars and please give us a call or use the websites that I gave you earlier to look up some of the archives sources. Now for those of you who have further questions that we've not been able to get to, you can contact the Ticket to Work helpline and that's at 866-968-7842 and for TTY users 866-833-2967. Or you can visit www.socialsecurity.gov/work. Now somebody actually asked about that website and this website is actually fantastic. If you want to find out who the service providers are in your area, and you plug in that website, you're going to see a map of the United States and the easiest thing to do is click on your state and every provider that serves your state employment networks, VR agencies, benefits planners, legal services providers will all appear there and you can make contact with any of them to ask your questions. You can connect with us if you do use Facebook. We have a Facebook page at www.facebook.com/choosework. Or follow us on twitter. We also send out tweets every once in a while. www.twitter.com/chooseworkssa or here's the video. If you want to see Lisa's story again, we have some other great people who have shared their success stories with us and are just really great people to see and to watch. You can watch those on you tube on www.youtube.com/choosework. And again, that next webinar is working for yourself at home. How can we set that up? How do we get the equipment if you want to start your own business? We will be twisting this a little bit to get that information. And that date is April 22nd, 2015 at 3:00 to 4:30 pm eastern daylight time. You can register on line at www.choosework.net/WISE or call 866-968-7842 or 866-833-2967. And that's going to do it for today folks. We have lots of questions. We have questions out there about government reports and you know, we're just not going to have time to get to them. But if you do want to get emails to us we can most certainly respond to your questions. So, get in contact with us. And I'm sorry to keep you over. I always hate keeping people over. But join us again next month and beyond next month, if you're just looking for a job in the community and want to know about work incentives, please chime in again and we will have one of the basic sessions real soon. I'm putting in a request to Jamie right now to get a basic session up and running. I want to thank Lisa and Paula and Teresa for sharing some information and always thank Jamie and Mike in the background for making things work and have a great day. When I do disconnect which I'm going to do right now, there's going to be a short survey, please take a second, half a minute and fill it out for us, we'd appreciate it. Thank you very much and have a great day. [ Silence ]