Frequently Asked Questions

A: The ultimate goal of the Ticket to Work Program is to assist people receiving Social Security disability benefits in reducing their reliance on disability benefits. The Ticket Program also seeks to promote increased self-sufficiency and greater independence for people receiving Social Security disability benefits through work.

A: People with disabilities receiving benefits from SSA can use the Ticket issued to them by SSA to obtain services and supports to assist them in preparing for work and entering and maintaining employment. SSA pays approved providers of services, referred to as "Employment Networks" (ENs), when the Ticket Holders they are serving go to work and achieve designated levels of work and earnings. Rather than being a fee for services, these payments are compensation for assisting beneficiaries to achieve employment-related Milestones and Outcomes as they move towards self-supporting employment.

A: Any qualified entity, including employers, can become an EN in the Ticket Program. An EN may be any public or private entity, so long as the EN is qualified to assume responsibility for the coordination and/or delivery of employment, vocational rehabilitation or other support services to Ticket Holders to help them achieve their employment goals. An EN may be an agency, an organization, a consortium of organizations, or an individual. Certain entities, like State Vocational Rehabilitation (VR) agencies and Department of Labor American Job Centers (formerly known as One Stop career centers), are automatically qualified as ENs under the Ticket Program. Federal agencies are precluded from becoming ENs and beneficiaries, who may be qualified and approved as ENs, are precluded from acting as their own EN.

A: No. The goal of the Ticket to Work Program is to help people receiving Social Security disability benefits obtain employment and work toward greater independence and increased self-sufficiency. Social Security pays ENs when the people receiving Social Security disability benefits they work with achieve certain Milestones and Outcomes associated with work and earnings. The Ticket Program is free and voluntary, meaning you do not have to pay for services received under the Ticket Program and there is no penalty for not participating.

A: No, you do not need to have the paper Ticket to start working with an approved provider of vocational services and supports called an Employment Network (EN). The EN you select can contact the Ticket Program Manager to verify your eligibility to participate in the program.

A: People with disabilities receiving benefits from SSA can use the Ticket issued to them by SSA to obtain services and supports to assist them in preparing for work and entering and maintaining employment. SSA pays approved providers of services, referred to as "Employment Networks" (ENs), when the Ticket Holders they are serving go to work and achieve designated levels of work and earnings. Rather than being a fee for services, these payments are compensation for assisting beneficiaries to achieve employment-related Milestones and Outcomes as they move towards self-supporting employment.  

A: You are free to contact as many ENs as you like while you are looking for the one that is a good fit. Use the Finding an EN and Assigning Your Ticket Worksheet, to keep track of the ENs you've contacted as you find the right one to reassign your ticket. To change ENs, you will need to un-assign your Ticket. First, we encourage you to notify your current EN that you plan to un-assign your Ticket with them. Then, you will need to submit a Ticket Un-assignment form. Please complete the form and include all of the required information. For more details on un-assigning your Ticket, please see the question: How do I un-assign my Ticket from my Employment Network (EN)?

A: You can un-assign your Ticket with your EN at any time; however you are encouraged to notify the EN before requesting that your Ticket be un-assigned. To request un-assignment, please complete the Ticket Un-assignment Form and include all of the required information.

A: No. The Ticket Program is free (and voluntary) for people receiving Social Security disability benefits. The Ticket Program allows you to receive vocational services and supports at no cost to you to help you obtain employment and work towards greater independence and increased self-sufficiency. Social Security pays the Employment Network you chose to work with when you achieve certain milestones and outcomes associated with work and earnings.

A: Yes. State VR agencies provide a wide variety of services and supports to help people with disabilities return to work, enter a new line of work, or enter the workplace for the first time. To locate the VR agency in your state, use our Find Help tool or call the Ticket to Work Help Line at 1-866-968-7842 / 1-866-833-2967 (TTY).

A: It depends. The Ticket Program only allows you to work with one EN (including a State VR agency) at a time. However, you might be able to get services from the VR agency first and then, once VR closes your case, get follow-along or ongoing support services from a different EN. In addition, you may be able to work with a service provider that provides services under a contract with the State VR agency while your VR case is open and, after your VR case is closed, continue working with that same services provider under the Ticket Program if the provider is an approved EN.

A: You will continue to receive your benefits until you begin earning wages or self-employment income above the applicable earnings limit for the Supplemental Security Income or Social Security Disability Insurance program. In addition, Social Security cannot perform a medical "Continuing Disability Review" to determine whether you continue to have a disability while you are participating in the Ticket Program, including receiving services from the State Vocational Rehabilitation agency, and progressing towards your employment goal.

A: Work Incentives are disability program rules that allow you to reduce your countable income so that you can continue to receive a cash benefit while you explore work or look for a job that is right for you. Examples of such Work Incentives include the extension of Medicare and Medicaid coverage while working, Impairment-Related Work Expenses, and Plans for Achieving Self-Support. In addition, if your work attempt is unsuccessful, Social Security has made it easy for you to get back on benefits when and if needed.

A: No. As long as you continue to receive Social Security Disability Insurance (SSDI) benefit payments, you will continue to remain eligible for the same medical coverage. There are also Work Incentives that allow you to continue your medical coverage once you begin earning enough that you stop receiving SSDI payments. If you currently receive medical coverage through Medicare, you can continue to be eligible for coverage for at least 93 months after the last month of your Trial Work Period.

A: No. As long as you continue to receive Supplemental Security Income (SSI) benefits, you will continue to remain eligible for the same medical coverage.

A: Yes. There is a program called Protection and Advocacy for Beneficiaries of Social Security (PABSS). Protection and Advocacy (P&A) systems are publicly funded entities that provide protection and advocacy services free of charge to individuals with disabilities. Social Security provides funding to the P&As to implement the PABSS program. PABSS staff assists people receiving Social Security disability benefits with disabilities in obtaining information and advice about receiving vocational rehabilitation and employment services.

A: No. If your benefits ended because you worked and had earnings, you can request that your benefits start again without having to complete a new application. While the Social Security Administration (SSA) determines whether you can get benefits again, Social Security can give you provisional (temporary) benefits for up to 6 months. This is because of a Work Incentive called Expedited Reinstatement. You can ask for your benefits to start again using Expedited Reinstatement for up to five years after you stop receiving benefits.

A: A beneficiary who is working with an EN or a State VR agency under cost reimbursement may have his/her Ticket placed in "inactive status" at any time by submitting a written request to Social Security asking that the Ticket be placed in "inactive status". "Inactive status" will begin with the first day of the month following the month your request is received. You should remember that once your Ticket is inactive status, you will no longer be protected from medical Continuing Disability Reviews and Social Security can review your file during those months your Ticket is inactive if you are due for a medical Continuing Disability Review.

A: As explained above, The Social Security Administration cannot perform a medical "Continuing Disability Review" to determine whether you continue to have a disability while you are participating in the Ticket Program and progressing towards your employment goal. Every 12 months after you assign your Ticket to Work to an EN, we must decide if you are making the expected progress toward your vocational goal. We look at progress such as completing certain education or getting and keeping a job. We refer to this as a "Timely Progress Review".

A: Yes, a Ticket can be used to obtain services and supports to help you become self-employed or start your own business. If you are interested in pursuing a self-employment goal, you should tell the EN you would like to work with about that goal early on in the process. You should be aware, however, that some ENs might choose not to accept the Ticket assignment from someone who has self-employment as a goal.

A: Yes! WIPA projects provide free benefits counseling to Social Security disability beneficiaries to help them make informed choices about work. Many VR agencies and Employment Networks also offer benefits counseling. To find a WIPA near you, visit our Find Help tool.

A: Yes. The Finding an EN and Assigning Your Ticket Worksheet provides you with questions to ask and space to write down information as you decide which EN is right for you. To find ENs in your area, use our Find Help tool.