Your Guide to Reasonable Accommodations With Ticket to Work

Finding the right supports at work can make a big difference in your success, especially if you need reasonable accommodations to do your job effectively. But knowing how to ask for accommodations — and feeling confident throughout the process — can sometimes be challenging. That’s where Social Security’s Ticket to Work Program can help.

Through free, personalized employment services, Ticket to Work service providers can guide you as you explore your options, understand your rights, and communicate your needs. Whether you’re preparing for a job interview, starting a new job, or already working, the Ticket Program can help you take the next step with confidence.

If you qualify for the Ticket Program, you will work with service providers who offer free employment services, including job coaching, benefits counseling, and ongoing support. These service providers can also help you understand your rights under the Americans with Disabilities Act (ADA), identify the types of accommodations that might help you succeed, and prepare to request them from an employer.

Understanding Your Needs

As you begin exploring work or preparing for a new job, your service provider can help you think through what accommodations may best support you. For example, you may need:

• Changes to your work schedule
• Assistive technology
• Modified job tasks
• A different way to complete certain responsibilities

Your service provider can explain what has worked for others and help you explore accommodations commonly used across different industries. This process can be especially helpful if you’re unsure what to ask for or want to understand how accommodations can be tailored to your job duties.

Deciding Whether to Disclose

To request a reasonable accommodation, you must disclose your disability to your employer —but only the information needed to explain your request. Deciding what to share is entirely your choice. Your Employment Network (EN) or State Vocational Rehabilitation (VR) agency can help you consider different approaches and reflect on what feels right for you. They can also answer questions about what employers can and cannot ask, helping you feel more empowered before you begin the conversation. When (And Whether) to Tell an Employer about Your Disability goes into this decision in more detail.

Preparing Your Request

Requesting an accommodation doesn’t need to be formal. You can often start by talking with your supervisor or HR representative. Still, many people appreciate having support as they prepare. Your service provider can help you:

• Clarify what you need and why
• Draft an email or written request
• Practice how to discuss accommodations in a meeting
• Understand what documentation may be required

If you’re not sure how to explain your request, your EN can help you include the most important information and communicate it clearly.

Navigating the Interactive Process

Once you request an accommodation, your employer may suggest alternatives that still help you complete your job tasks. Under the ADA, employers are not required to provide the exact accommodation you request if another effective option is available. This can be confusing, but your service provider is there to help. They can:

• Review the options offered
• Help you determine whether an alternative meets your needs
• Suggest ways to continue the conversation if you feel something isn’t working
• Offer guidance on presenting additional ideas

Their ongoing support can help you feel empowered and prepared, especially if the process becomes complicated.

Ongoing Support Once You’re Working

The Ticket Program isn’t just for job seekers — it also helps people who are already working. If your needs change on the job or you need new accommodations as your responsibilities evolve, your service provider can help you revisit your options and request updates.

Moving Forward with Confidence

Reasonable accommodations can be a powerful tool to help you succeed at work, and you don’t have to figure it all out alone. Through the Ticket to Work Program, you can access free, personalized support to explore your options, understand your rights, and move forward with confidence. Whether you’re preparing for your first job search or already working and need updated accommodations, the Ticket Program is here to help you thrive.

Ready to Learn More?

Here are a few ways to get started:

• Use the Find Help tool to connect with a service provider who can support your employment journey.
• Prefer a learning-first approach? Register for an upcoming WISE webinar to explore accommodations, Work Incentives, and employment supports designed for SSDI and SSI beneficiaries.
• Want one-on-one guidance? Connect with a Ticket to Work service provider today and get personalized help tailored to your goals, needs, and career plans.
• Call the Ticket to Work Help Line. The Help Line can answer questions about eligibility, services, and what the program offers. This is a simple way to get clear information from someone who understands the process.
• Contact the Ticket to Work Help Line at 1-866-968-7842. For callers who are deaf, hard of hearing, or have a speech disability, call 1-866-833-2967 (TTY). Hours are Monday through Friday, 8 a.m. - 8 p.m. ET, or send us an email at TicketToWork@ssa.gov.